Frequently Asked Questions
Buying & Payments
How do I pay for a package?
We use PayFast for all payments. When you checkout, you’ll be redirected to PayFast’s secure payment page where you can pay by card, EFT, or other supported methods.
Can I book or subscribe without paying the full amount upfront?
Yes. Merchants can offer deposits—full, fixed (ZAR), or percentage-based. You pay the deposit to secure your booking or subscription; remaining amounts are paid according to the merchant’s policy.
Is my payment information secure?
Yes. Payment data is handled by PayFast. We do not store your card details. PayFast is PCI-compliant.
Bookings & Deposits
What is a deposit?
A deposit is an upfront amount required to confirm a booking or subscription. It can be the full price, a fixed ZAR amount, or a percentage of the total.
What is amount paid vs amount remaining?
- Amount paid is what you’ve already paid (deposits, partial payments).
- Amount remaining is what’s still due before completion.
Can I cancel a booking?
Yes. Each merchant has its own cancellation policy. A cancellation fee may apply and is deducted from any refund. See the merchant’s page for details.
Refunds
How do refunds work?
Refunds follow the merchant’s refund and cancellation policies. Platform commission is generally non-refundable. Merchant-defined cancellation fees may be deducted.
Where can I read the refund policy?
See our Refund Policy and each merchant’s policy on their public page.
Merchants
How do I become a merchant?
Visit Become a Merchant, complete the form, connect your PayFast API keys, and accept the terms. Your page goes live once approved.
What payment methods do merchants receive?
Merchants receive payments through PayFast, minus platform commission and PayFast fees.
General
Who do I contact for support?
Use the Contact page. Support emails and phone numbers are set by the platform and shown on that page.