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We offer refunds in line with South African consumer protection law. Contact us within 7 days of purchase if you are not satisfied. Refunds for services already rendered may be partial or declined.

You may cancel a booking at least 24 hours before the scheduled time for a full refund. Cancellations within 24 hours may incur a fee. No-shows are non-refundable unless we agree otherwise in writing.

Digital and service orders are fulfilled as described on each package. Physical orders ship within 3–5 business days after payment. You will receive confirmation by email when your order is ready or dispatched.